When you contact us or request service, we collect information you give us directly. This includes your name, phone number, email address, service address, and details about your water damage issue.
We also collect information automatically when you visit our website. This includes your IP address, browser type, pages you view, and the time and date of your visit. We use this to understand how people find and use our site.
We use your information to respond to your requests, schedule service, provide estimates, and complete restoration work. We also use it to send appointment reminders, follow up on completed jobs, and answer your questions.
With your consent, we may send you updates about our services or seasonal maintenance tips. You can opt out of these messages at any time by contacting us or using the unsubscribe link in our emails.
Our website uses cookies and similar tracking technologies to improve your browsing experience. Cookies help us remember your preferences and understand which pages are most helpful to visitors.
You can set your browser to refuse cookies or alert you when cookies are being sent. If you disable cookies, some parts of our website may not work as well.
We use third-party analytics tools, such as Google Analytics, to collect information about how visitors use our site. These tools may use cookies to track things like page views, time on site, and referral sources.
We may also use third-party services for scheduling, customer communication, or payment processing. These providers have their own privacy policies, and we encourage you to review them.
We do not sell, rent, or trade your personal information. We share it only with trusted service providers who help us run our business, such as scheduling software, payment processors, and email services. These providers are required to keep your information confidential.
We may disclose your information if required by law, to protect our rights or safety, or in connection with a business transfer. We will always take reasonable steps to protect your privacy.
We keep your personal information only as long as needed to provide services, meet legal and accounting requirements, and resolve any disputes. When it is no longer needed, we securely delete or anonymize it.
If you ask us to delete your information, we will do so unless we are required by law to keep it.
We use reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, loss, or misuse. This includes secure servers, encryption where appropriate, and limiting access to your data to authorized staff only.
No method of transmission over the internet is completely secure. While we work hard to protect your information, we cannot guarantee absolute security.
You have the right to request access to the personal information we hold about you, ask for corrections, or request deletion. You can also object to certain processing or ask us to restrict how we use your data.
To exercise any of these rights, contact us using the information below. We will respond within a reasonable timeframe and in accordance with California law.
Our website and services are not intended for children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.
We may update this Privacy Policy from time to time. When we do, we will post the new version on this page and update the effective date. We encourage you to review this page periodically to stay informed about how we protect your information.